Please reach us at info@outsourcedesk.ph if you cannot find an answer to your question.
A: Freelancers can be inconsistent and hard to manage. With OutsourceDesk PH™, you get office-based, fully managed staff — pre-vetted, trained, equipped with workstations, and supervised daily. That means no downtime, no excuses, and no babysitting on your part.
A: BPOs focus on call-center volume, often relying on graveyard shifts. We’re different. We’re role-specific, health-first, and built for founders who need operational support. Our people work PH-friendly hours with U.S. overlap, ensuring sustainability and long-term reliability.
A: The $300–$500 setup fee is paid before onboarding begins. It covers:
Once the fee is cleared, onboarding begins immediately — and your staff is typically live within 5–7 days.
A: The monthly fee starts only once your staff officially begins working with you. Onboarding (5–7 days) is not charged — you pay only from the moment your professional is active in your business.
A: No. We operate on a monthly basis with transparent tier pricing. Most of our clients stay with us long-term, not because they’re locked in — but because of the reliability and results they see.
A: We back every placement with a 48-hour replacement guarantee. If something isn’t the right fit, you won’t be left hanging. We’ll role-match and replace quickly so your operations never stop.
A. Standard deployment is 5–7 days. If needed, we can fast-track placement within 24–72 hours (depending on availability).
A: Yes. We offer Premium Night Coverage with fair night differential + wellness support. This ensures staff are compensated fairly, provided with recovery breaks, and monitored by supervisors — so you get dependable overnight coverage without risking burnout.
A: It’s typically +15–20% above standard pricing. For example, a Tier 2 role at $1,600/month would be about $1,900/month under Premium Night Coverage. That includes the night differential, wellness allowance ($50–$100/month per staff), recovery breaks, and management oversight.
A: We work across industries where dependable operations support is critical:
If you need consistent execution without freelancer chaos, we can role-match.
A: Our staff are trained to work with common business tools like Google Workspace, Slack, Notion, Trello, ClickUp, CRMs, MLS systems, and document management platforms. If you use specific tools, we train and onboard your staff into them.
A: You’ll work with them just like an in-house employee — via Slack, email, or video calls. On top of that, we provide daily check-ins and weekly reports so you’re always in the loop.